T&Cs Return Policy
1. Introduction
At Robotic Online Store, we strive to ensure that you are satisfied with your purchase. As the new kids on the block, we don't want any wahala! Only place an order if you really want what you're ordering, because unlike the giant retailers out there, we do not process returns or exchanges. Well, at least not yet.
2. Defective Products
That said, if your purchase is defective, of course, we will right the wrong. Please email us within 7 calendar days of your purchase at info@bougiehouse01.com with the subject line Defective Product, including your order number, the issue, and supporting images. We will then be in touch regarding either refunding your purchase price or providing a replacement item.
3. Non-Returnable Items
All items are considered final sale, except in the case of defective products. Promotional items and items on "sale" are not eligible for return, exchange, or refund.
4. Contact Information
For assistance, please contact us at info@bougiehouse01.com. We appreciate your support and are committed to providing a positive ROBOTIC shopping experience!
T&Cs Shipping Policy
1. Introduction
At Robotic Online Store, we aim to deliver ROBOTIC purchases to you quickly and efficiently. This Shipping Policy outlines our delivery processes, shipping costs, and timelines to ensure a smooth experience when shopping with us.
2. Avoiding Shipping Costs
That said, if you’d prefer to save a buck and avoid shipping costs, simply indicate in the Notes section of your order that you’d like to collect your purchase in person at a future pop-up store. We’ll then share collection details with you via email.
3. Shipping Costs & Taxes
All shipping costs, taxes, import duties, and related fees are for your account. The final amount, inclusive of shipping costs, will be clearly shown on your invoice for settlement.
4. Delivery Times
Estimated Delivery: Delivery times vary based on your location. You should receive an email with shipping information within 3 business days of payment. Please note that delivery times may vary due to external factors beyond our control, such as but not limited to customs processing, local postal service delays, etc.
5. Order Processing
You should get an email regarding order processing within 3 business days after payment is received. You should receive tracking information once your order has been dispatched. You can then track your order using the number provided. If you have any questions about your order status, please reach out to us at info@bougiehouse01.com.
6. Failed Delivery
If a delivery attempt is unsuccessful due to an incorrect address or failure to collect the package, additional charges may apply for re-delivery. We will contact you to arrange a new delivery if needed.
7. Lost or Damaged Items
We take great care in packaging your items securely. However, if your item is lost or damaged during shipping, please contact us immediately. Provide your order number, the issue, and supporting details to help us resolve the issue promptly.
8. Contact Information
For any questions regarding shipping, please contact us at info@bougiehouse01.com. We appreciate your support and look forward to delivering your Robotic products safely!
T&Cs Overview
1. Order Now
2. Payment Link Via Email
3. Pick Up/Delivery Confirmation Via Email
Please note that these T&C's, Shipping and Returns Terms are consented to as soon as you purchase from us.
- Your ROBOTIC Family